{"id":286,"date":"2026-04-02T00:10:02","date_gmt":"2026-04-02T00:10:02","guid":{"rendered":"https:\/\/www.konstantinkuzmenko.com\/?page_id=286"},"modified":"2026-04-02T00:13:36","modified_gmt":"2026-04-02T00:13:36","slug":"polityka-povernennya-koshtiv","status":"publish","type":"page","link":"https:\/\/www.konstantinkuzmenko.com\/en\/polityka-povernennya-koshtiv\/","title":{"rendered":"Refund policy"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">This Refund Policy regulates the procedure for refunds, payment cancellations and refunds for services provided on the website<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><a href=\"https:\/\/www.konstantinkuzmenko.com\/en\/\"><b>https:\/\/www.konstantinkuzmenko.com\/<\/b><\/a><span style=\"font-weight: 400;\"> (hereinafter referred to as the \"Contractor\").<\/p>\n<p>Konstantin Alekseevich Kuzmenko, sole proprietor,<br \/>\nTIN 3085626691, legal and actual addresses: 51 Mandrykivska St., Dnipro, 103,<br \/>\nphone 098-393-7254<br \/>\nand e-mail address of the organization selling goods and services k.kuzmenko1984@gmail.com<br \/>\n<\/span><\/p>\n<h2><b>1. General provisions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Since the Contractor provides <\/span><b>Intangible services (digital services)<\/b><span style=\"font-weight: 400;\">refunds are possible only in the cases provided for in this Policy.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Payment for services means that the client agrees to the terms of this Policy.<\/span><\/p>\n<h2><b>2. Refund terms and conditions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">A refund is possible in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">service <\/span><b>was not provided<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The contractor did not start work within the agreed time frame<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the service cannot be provided through the fault of the Contractor<\/span><\/li>\n<\/ul>\n<h2><b>3. Cases when funds are not refunded<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Funds. <\/span><b>are not refundable<\/b><span style=\"font-weight: 400;\">, if:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the service has already been fully performed<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the client received a consultation or audit<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the client refused from the services after their commencement without justified reasons<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the result does not meet the client's subjective expectations<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Important: The contractor does not guarantee specific results (leads, sales, ROI), as they depend on many factors.<\/span><\/p>\n<h2><b>4. Procedure for making a return<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To issue a refund, the customer must:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send a request by email: <\/span><a href=\"https:\/\/www.konstantinkuzmenko.com\/en\/\"><b>https:\/\/www.konstantinkuzmenko.com\/<\/b><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Specify:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">NAME<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">date of payment<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">payment amount<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">the reason for the return<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">The Contractor considers the application within <\/span><b>3-7 working days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>5. Method of refund<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Refunds are made:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">in the same way as the payment was made<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">or in another way as agreed by the parties<\/span><\/li>\n<\/ul>\n<h2><b>6. Terms of the refund<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">After agreeing on the return:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">funds are refunded within <\/span><b>5-14 banking days<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The term may depend on:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">of the client's bank<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment system<\/span><\/li>\n<\/ul>\n<h2><b>7. Commissions and expenses<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When refunding funds:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">possible fees of payment systems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">such fees may be deducted from the refund amount<\/span><\/li>\n<\/ul>\n<h2><b>8. Refusal to return<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Contractor reserves the right to refuse a refund if:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the client has violated the terms of cooperation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">false information was provided<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">the work was actually performed<\/span><\/span>&nbsp;<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>\u0426\u044f \u041f\u043e\u043b\u0456\u0442\u0438\u043a\u0430 \u043f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u043a\u043e\u0448\u0442\u0456\u0432 \u0440\u0435\u0433\u0443\u043b\u044e\u0454 \u043f\u043e\u0440\u044f\u0434\u043e\u043a \u0432\u0456\u0434\u0448\u043a\u043e\u0434\u0443\u0432\u0430\u043d\u043d\u044f, \u0441\u043a\u0430\u0441\u0443\u0432\u0430\u043d\u043d\u044f \u043f\u043b\u0430\u0442\u0435\u0436\u0456\u0432 \u0442\u0430 \u043f\u043e\u0432\u0435\u0440\u043d\u0435\u043d\u043d\u044f \u043a\u043e\u0448\u0442\u0456\u0432 \u0437\u0430 \u043f\u043e\u0441\u043b\u0443\u0433\u0438, \u0449\u043e \u043d\u0430\u0434\u0430\u044e\u0442\u044c\u0441\u044f \u043d\u0430 \u0441\u0430\u0439\u0442\u0456 https:\/\/www.konstantinkuzmenko.com\/ (\u0434\u0430\u043b\u0456 \u2014 \u00ab\u0412\u0438\u043a\u043e\u043d\u0430\u0432\u0435\u0446\u044c\u00bb). \u0424\u041e\u041f \u041a\u0443\u0437\u044c\u043c\u0435\u043d\u043a\u043e \u041a\u043e\u0441\u0442\u044f\u043d\u0442\u0438\u043d \u041e\u043b\u0435\u043a\u0441\u0456\u0439\u043e\u0432\u0438\u0447, \u0406\u041f\u041d 3085626691, \u044e\u0440\u0438\u0434\u0438\u0447\u043d\u0430 \u0442\u0430 \u0444\u0430\u043a\u0442\u0438\u0447\u043d\u0430 \u0430\u0434\u0440\u0435\u0441\u0438 \u043c.\u0414\u043d\u0456\u043f\u0440\u043e, \u0432\u0443\u043b \u041c\u0430\u043d\u0434\u0440\u0438\u043a\u0456\u0432\u0441\u044c\u043a\u0430 51\u043c.103, \u0442\u0435\u043b\u0435\u0444\u043e\u043d 098-393-7254 \u0442\u0430 \u0430\u0434\u0440\u0435\u0441\u0430 \u0435\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0457 \u043f\u043e\u0448\u0442\u0438 \u043e\u0440\u0433\u0430\u043d\u0456\u0437\u0430\u0446\u0456\u0457, \u0449\u043e \u0437\u0434\u0456\u0439\u0441\u043d\u044e\u0454 \u043f\u0440\u043e\u0434\u0430\u0436 \u0442\u043e\u0432\u0430\u0440\u0456\u0432 \u0456 \u043f\u043e\u0441\u043b\u0443\u0433 k.kuzmenko1984@gmail.com 1. \u0417\u0430\u0433\u0430\u043b\u044c\u043d\u0456 \u043f\u043e\u043b\u043e\u0436\u0435\u043d\u043d\u044f \u041e\u0441\u043a\u0456\u043b\u044c\u043a\u0438 \u0412\u0438\u043a\u043e\u043d\u0430\u0432\u0435\u0446\u044c [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-286","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - 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